Client Forms Island Holistic Veterinary Center

Below, you can find our Terms & Conditions form, Traditional Chinese Veterinary Medicine History Form, and our Euthanasia Consent form. You can complete whichever form you need at your convenience prior to your appointment, and spend less time in our lobby filling out paperwork. If you have any questions, please call (843) 671-PAWS.

Euthanasia Consent Form

Euthanasia Consent Form

Traditional Chinese Veterinary Medicine History Form

Traditional Chinese Veterinary Medicine History Form

Terms & Conditions Form

Terms and Conditions Form

Dr. Tracy Duffner is a licensed veterinarian and is certified in veterinary acupuncture and animal chiropractic. When seeking care from Island Holistic Veterinary Center, LLC (IHVC), clients are consenting to treatment of their animals with acupuncture, herbal remedies, homeopathy, nutritional advice, behavior consultation, animal chiropractic, and referral for further care when indicated. Services provided are based on holistic principles. Surgical procedures and medical procedures outside of the holistic framework are not provided by this practice, and if the client requests these services, they will be referred to the appropriate practice to serve their animal's needs. Furthermore, patients referred to this practice by other veterinarians will be referred back to their primary care veterinarian for non-holistic care. The initial consultation for Traditional Chinese Veterinary Medicine is $235 and includes an acupuncture treatment. After this, additional acupuncture sessions are $145 (per pet) unless the session goes over 75 minutes. After this time, an hourly rate of $145/hour starts. This fee will also be applied if there are extensive follow up phone consultations (excluding routine email and phone reporting) and after hours text messaging. The initial consult for chiropractic care is $185 and subsequent treatments are $125. If chiropractic is being added on to an acupuncture visit, the fee for a chiropractic adjustment is $85. Travel fees for housecall visits are additional. Service estimates will be provided on request. All sales on herbals, supplements, and homeopathic medications are final. These supplements are prescription products and cannot be returned once opened. Furthermore, an in person examination of the pet by Dr. Duffner is needed annually (or possibly more frequently depending on the pet's condition) for prescription supplements, herbals, and homeopathic products to be filled. Payment is accepted by cash, check, or major credit cards. Payment is expected at the time of service. Payment for lab tests and medication/herbal orders will be collected up front; the order will be placed once payment is received. Medications or herbs that are not able to be drop-shipped can be picked up from the clinic location at 1000 William Hilton Parkway suite E8. Medication refill and herb requests need to be submitted by e-mail to islandholisticrefills@gmail.com.

Business hours are 8am-4pm Monday, Tuesday, Wednesday, and Thursday, and 8am to 3pm on Friday. Routine communication will be delivered during these hours. IHVC is closed on weekends. IHVC is closed to observe all major holidays. IHVC does not take after-hours emergencies. Please contact Carolina Veterinary Critical Care in Bluffton if your pet has an after hours emergency.

Prior to a patient's first appointment, all medical records from every veterinary practice the patient has been registered with are required to be emailed to islandholisticvetcenter@gmail.com. Medical records are necessary to properly evaluate health history for holistic treatment and to permit an efficient intake evaluation. If it is at all possible to obtain a copy of imaging and blood work results, please have these emailed as well. The new client/patient forms need to be completed at least 2 business days prior to the initial consultation to allow Dr. Duffner and staff time to review the information and plan for the initial visit. If the new client/patient forms are not completed in this timeframe, IHVC reserves the right to reschedule the appointment.

Island Holistic Veterinary Center requests cancellation notice of at least one business day. If an appointment is cancelled with less than one business day of notice, or if the client is a "no show" at the time of the appointment, there will be a $100 cancellation fee applied to the account, and IHVC reserves the right to charge a non-refundable deposit to schedule the patient's next appointment. For multi-pet appointments, a $100 deposit is required to schedule. Due to the difficulty both in rescheduling multi-pet appointments and in filling the gap that a cancelled appointment leaves, this deposit will be forfeited if the multi-pet appointment is rescheduled or cancelled even with more than one business day's notice.

Email, phone calls, and text messaging are only to be used for routine communication. Emails, voicemails, and text messages will be checked several times throughout the week, but this varies with appointment schedules and practice caseload. Please allow one business day for messages to be returned. Due to the nature of this practice, the majority of doctor and technician time is spent with the clients in person, thus limiting the ability to answer and return phone calls immediately. Emails, phone calls, and text messages are not monitored or responded to outside of business hours.

Please sign below to confirm you have read and agree to the above practice terms and conditions.